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Tech Requirements

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REMOTEEXPO is a web-based team building solution with NO download required!
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Of course, the platform does have some minimum system requirements:
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  • Internet Connection with at least 4 Mbs Upstream & 8 Mbs Downstream

  • A Webcam

  • The Use of Headphones for Sound Effects

  • Laptop or Desktop Computer

  • Cookies Enabled

Mac OS
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Your browser must be the latest available version of Firefox or Chrome in Mojave, you must give permission to the browser to access the webcam. Instructions are here.

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We recommend that you turn off all ad blocking software or browser extensions. Close out of other tabs in the browser as well as other resource-heavy applications.

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Windows OS

Your browser must be the latest available version of Edge, Firefox, or Chrome. (Edge in particular).

 

We recommend that you turn off all ad blocking software or other browser extensions. Close out of other tabs in the browser and close other resource heavy applications.

CPU & Memory

Processor - Dual Core 2.0Ghz or higher...

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Memory - 8Mb of RAM or more...

Troubleshooting

Microphone & Webcam

You must accept the webcam use as well as microphone use by the browser. If you refuse, you may need to use an incognito window to re-trigger the prompt. You will need to adjust your microphone settings inside your chosen browser prior to entering the game.

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You can switch these settings during the onboarding process, however this requires a refresh of the browser

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In Mac OS in particular, we find that sometimes the webcam can not be found. This is typically fixed by rebooting the computer.

 

On Windows OS, you can not share the webcam with another application. This includes a Zoom application that may be running in the background even if not connected to a room.

VPNs OR Firewalls

In rare cases, your company VPN or Firewall security settings may prevent your computer from accessing our video conferencing system, known as Twilio. To troubleshoot:

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  • Try connecting with VPN off

  • Try connecting on another network, perhaps through a phone hotspot

  • Contact IT department to whitelist Twilio server. We are using the gll, or Global Low Latency server, which means ALL servers need to be on the whitelist.

 

Additional domains to whitelist:


*.app.remoteteambuilding.com

*.thegogame.com
*.giphy.com
*.twitch.tv
*.gstatic.com
*.youtube.com
*.cloudflare.com
*.ytimg.com
*.remoteteambuilding.com
*.firebaseio.com
*.googleapis.com
*.purechat.com
*.purechatcdn.com

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